Pronto Insurance is one of the fastest growing general agencies in South Texas and is now a member of Gallagher, a world wide expert in risk management solutions. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into the California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

JOB DESCRIPTION: UNDERWRITING SPECIALIST

JOB DETAILS

Employment Status: Full Time

JOB DUTIES & RESPONSIBILITIES

• To ensure that all captive & independent agencies are correctly writing new and current policies
• Communicate critical policy documents to our customers and agents
• Provide world-class customer service to our customers and agents
• Understand, follow and enforce the Underwriting Guidelines
• Fulfill incoming Agent requests managed through e-mail or service tickets
• Acknowledge potential risk alerts within policies to management
• Effectively communicate with Sales & Support Staff, Underwriting Auditor, Claims Department & Operations Department
• Effectively manage and communicate various reports assigned by management
• Provide Product & Procedure Assistance to Sales Force
• Learn all product knowledge
• Work with agencies currently online selling homeowner insurance
• Effectively operate the GA system; managing policies, processing payments, providing accurate information, etc.
• Calls to and from the agencies, request inspection, review inspections and photos for compliance, process for notices and reporting

EDUCATION & EXPERIENCE

• 1 year of Customer Service or Sales Experience
• 1 year within a Call Center environment (preferred)
• Bilingual English & Spanish (required)
• Excellent communication skills both oral and written
• Planning and Organizational Skills
• Very strong problem-solving, data gathering and organizational skills; be detail-oriented, flexible to handle multiple and competing priorities

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS

• Medical, Dental and Vision Plans
• Disability & Life Insurance
• 401(k) Retirement Plan & ESPP
• Tuition Reimbursement
• Wellness Program
• Paid Vacations & Paid Holidays