Job description

Description:

The User Applications Specialist is part of the Enterprise User Services (EUS) team performing advanced technical work for critical specialized line-of-business applications, project management, and application licensing.
This position provides technical leadership to the team in the design of server
infrastructure and operating procedures, and the configuration, implementation, management, and support of specialized applications to implement technologies that allow end users to work effectively.

Typical Duties:

• Designs, implements, and maintains the EUS server environment used throughout the Unified Judicial System (UJS), Configures, troubleshoots, and maintains virtual and physical servers, and the applications and services they provide including SCCM, Snow, Hyper-V, DHCP, SCOM, AD, ADFS, DNS, and Facilities.
• Monitors server and application logs; and TICKETS queue; responds appropriately.
• Designs, implements, and maintains cloud-based technology including configuration, troubleshooting, and maintenance of Office 365, Exchange Online, and Microsoft Azure offerings currently implemented by the courts.
• Provides administration and support.
• Develops strategic and operational plans for continual growth and evolving user requirements specific to the client and user environments.
• Manages user IDs, third-party access, and access security in the EUS server environment.
• Provides complete administration of the SCCM implementation. Uses SCCM to manage 500+ desktops, and 60+ servers. Uses queries to group like systems for deployment tasks.
• Creates and manages complex task sequences, and silent software deployments, schedules maintenance windows, and reviews results.
• Keeps OS images current and creates zero-touch deployments for new hires and PC refreshes.
• Develops new processes and procedures for the 0ffice 365 & Azure environment as new features are researched, piloted, approved, and implemented.
• Serves as a second point of contact for managing the Judiciary’s operating system, application, and cloud-based licenses.
• Fully understands complex licensing requirements to monitor compliance and
• assist with new and recurring purchases. Assists with all tasks associated with managing software licensing, such as tracking renewal dates and maintaining documentation.
• Assists in the research and recommendation for emerging technologies that would be candidates for future cloud/server/application-based initiatives for enterprise implementation.
• Manages incoming DNS requests in a timely manner. Coordinates server IP address changes, security policies, and DNS changes with Network Security.
• Communicates with the appropriate teams requesting changes.
• Collaborates with both development and infrastructure teams to provide desktop and server resources, or software deployments and solutions when needed.
• Assists with software procurement by researching past purchases, current usage, and terms and conditions.
• Participates in annual true-ups and renewals with Microsoft, Adobe, and other major vendors.
• Assists with maintaining the Snow software management system to ensure correct reporting of software information.

Additional Requirements / Preferences:

• Knowledge of technologies used to support end users and maintain enterprise systems is required.
• These include Microsoft System Center Suite, Hyper V, Snow License Inventory, VMWare, Active Directory, Federation Services, PKI, DNS, Enterprise Volume Licensing, Office 365, Azure,
• Exchange Online, Microsoft Intune, Citrix XenServer, Linux, DHCP, Facilities Building Administration servers.
• Advanced knowledge of enterprise operating systems, applications, and cloud-based licensing standards and best practices is required.

A satisfactory criminal check is required

Job Types: Full-time, Contract

Pay: $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Mechanicsburg, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SCCM: 3 years (Preferred)
• Office 365: 3 years (Preferred)
• Technical support: 3 years (Preferred)
• DNS: 3 years (Preferred)
• Hyper V: 3 years (Preferred)

Work Location: In person

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