Sign on Bonus - $1,000

Position is located in Indianapolis - On-Site

Description

This position is responsible for the Warranty Departments for the Company. The Warranty Manager should be highly organized, exhibit technical proficiency and the ability to communicate well with manufactures, vendors, customers and shop personnel and process warranty claims in a timely manner. This position requires thorough knowledge of the Company’s policies and procedures. The Warranty Manager is an intermediary between the Shop, the customer, the vendor, and the manufacturer assuring the warranty process is fluent and the customers’ vehicle is returned to service promptly and warranty payments are received from the manufacturer timely.

Duties:

• Responsible for the overall running of the Warranty departments in the Company.
• Responsible for timely processing and collection of all warranty claims with various manufacturers.
• Assists in hiring, training and managing the work of all personnel connected with the warranty department.
• Maintains an adequate work force to ensure warranty activities are conducted in an efficient, optimal manner.
• Work with Customer Care on follow up procedures to ensure customer satisfaction and promote the additional services that CBS provides after vehicle deliveries.
  • Maintenance, warranty and parts.
• Organize routine meetings with sales managers and service managers to address issues found.
  • Follow up to ensure issues are being addressed and resolved.
• Oversee all warranty functions.
  • Timely submittals
  • Warranty aging
  • Policy decisions
  • Fleet defects, communicate to all CBS facilities
  • Manufacturer warranty registrations for customers
  • Warranty dates and info entered into S2K
  • Other duties as assigned.

Position Requirements:

• Bachelor degree or equivalent.
• 5 + years’ experience in the automotive industry.
• Understanding of the operation of the service and parts departments and the support of the sales and interaction with the administrative/accounting department.
• Some mechanical/technical understanding of medium duty vehicles such as buses and vans.
• Good understanding of the bus manufacturer’s needs and the needs of Creative Bus Sales customers.

• Professional demeanor and cooperative attitude.
• Highly organized.
• Good writing and oral communication skills.
• Some ability to read and interpret technical applications such as diagrams and schematics.
• Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.

Physical Requirements:

• Work will be performed both in an office environment as well as an outside area
• Must be able to lift, push and pull a minimum of 50 pounds
• May be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of position
• Must have good manual dexterity