Job description

Water and Fire Mitigation Estimator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our team as a new Mitigation Estimator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

This job is located in Salem Massachusetts. It is a great opportunity for those local to the area or willing to relocate. It is NOT a remote position.

Summary

The Mitigation Estimator is responsible for managing a wide range of functions necessary to successfully obtain, bid and price mitigation projects. They are responsible for ensuring an accurate scope of work is created, delivering a consistent and complete estimate, and maintaining a high quality of service in all dealings with customers, clients, and resource providers involved in mitigation services.

Primary Roles and Responsibilities

1. Customer Satisfaction

a. Respond quickly to all mitigation leads

b. Establish customer relationship for mitigation services.

c. Educate customer on the mitigation process.

d. Work with insurance adjusters to obtain claim approvals.

e. Ensure that estimates meet client and adjuster requirements.

2. Project Initiation

a. Create an accurate sketch and initial scope of work for mitigation projects using Xactimate software.

b. Deliver a consistent and well-defined initial estimate.

c. Recognize project constraints and/or needed upgrades.

d. Work with Project Manager to ensure proper scope of work for mitigation team.

3. Project Planning

a. Work with Project Manager to deliver thorough, complete and accurate final estimate to office for customer/insurance invoicing.

Necessary Experience and Skill Set

· 2 years previous restoration industry estimating and/or insurance adjusting experience

· Superb customer service track record

• Effective written and oral communication
• Advanced math skills
• Proficient use of Xactimate™ estimating software
• Critical thinking and problem-solving skills
• Team Player
• Must be located or willing to relocate within 45 minutes of Salem MA
• Must have a good driving record
• Current IICRC certifications are preferred

Formal Education/Training

• HS diploma required, BA in engineering, construction science or similar relevant field preferred

Physical and Work Environment Requirements

Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level at individual jobsites can be loud.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday–Friday, 40+ hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may occur.

Benefits:

• Paid holidays and flex vacation/sick time
• 401K w/ company match
• Company vehicle
• Health, vision, dental insurance. Employee premium paid 100% by company

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Salem, MA 01970: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Water and fire restoration: 1 year (Preferred)
• Xactimate estimating: 1 year (Preferred)

License/Certification:

• IICRC Certification (Preferred)

Work Location: In person

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