As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

Workforce Scheduling Coordinator

WHO YOU ARE

We are looking for an individual who thrives on making a difference and who embraces challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Reporting to the Workforce Manager, the Workforce Scheduling Coordinator is responsible for the advance booking of Operations Centre staff for shift coverage in accordance with identified staffing targets, for coordinating adjustments to staff schedules, and for calling in employees. The Workforce Scheduling Coordinator also reviews and verifies the accuracy of payroll information and provides support to Team Managers, Team Supervisors and Intraday Coordinators.

Are you…

• An ambitious person who has demonstrated abilities in a fast paced, dynamic working environment?
• Comfortable taking ownership of your actions and behaviors?
• Curious and always taking the initiative to improve processes?
• Committed to being honest and trustworthy while conducting yourself in a way that is ethical and reliable?
• Resourceful and responsive to internal team members and external clients?
• Innovative and look for solutions when confronted with challenges?

WHAT YOU WILL DO

Allocates regular and auxiliary staff resources to cost effectively meet identified staffing targets; considers employee skill sets, seniority and availability; adjusts schedules to accommodate training, long-term sick leave, vacations and other planned absences; prepares and updates overtime lists, allocating resources in a manner intended to minimize costs and ensure required coverage based on assessed trends.

Receives and evaluates daily requests from employees for the modification of regular schedules, overtime shifts and vacations; advises staff of leave availability; reviews and recommends approval or denial of vacation requests; as required, canvasses staff to fill shifts in order to meet needs.

Provides on-going support to Team Managers, Team Supervisors and Intraday Coordinators on daily requests for booking adjustments and last minute changes; advises on pay coding and general practices and procedures related to the work and, as requested, provides assistance in assessing staffing requirements for specific shifts.

Provides assistance to new staff in understanding the scheduling system for regular, training and overtime shifts.

Reviews and reconciles staff time cards with information in scheduling and payroll systems in accordance with applicable regulations and collective agreement provisions; reviews and corrects exceptions; calculates shortfalls in sick and vacation time; amends time cards to reflect withdrawals from various time banks and indicates as unpaid as appropriate.

Performs related work as required.

WHAT YOU’LL NEED

Completion of the 12th school grade including or supplemented by courses including computer courses related to the work, such as office administration, computer software and call centre metrics, plus sound related experience or an equivalent combination of education, training and experience.

Required Police Security Clearance applicable to the position must be acquired and maintained.

As an integral part of British Columbia’s emergency services, all E-Comm employees are required to be fully vaccinated as a condition of hire and ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a characteristic protected by the British Columbia Human Rights Code.

WHAT WE OFFER

• Meaningful work - work with a sense of purpose, supporting the public and first-responders.
• Competitive salary - with the opportunity for increases.
• Generous vacation plan.
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program.
• Hybrid options available.
• Excellent extended health and dental benefits.
• Employee Savings Plan - employer matched contributions to a savings account.
• Pension - we are members of the Municipal Pension Plan, a defined benefits plan.
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm.

JOB DETAILS

• Number of positions: Minimum of One (1)
• Job status: Temporary Full-Time until December 2023
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: PG 17 | $29.54 to $34.74 hourly; $61,450 to $72,257 annually (2022 rates)
• Employee Group: CUPE, Local 8911
• Department: Operations
• Location: Training Centre - Still Creek Drive, Burnaby, BC
• CLOSING DATE FOR APPLICATIONS: Tuesday, November 29, 2022 @ 11:59pm Pacific Time

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email talent@ecomm911.ca

HOW TO APPLY

Select Apply Now and follow the instructions provided to submit your application.