Do you thrive in a big picture thinking, proactive, decision-making role? Do you excel at exceeding your customer's expectations? Does the idea of being responsible for your customer's freight from start to finish excite you? Are you a multi-tasking master with killer follow-up skills? ELITE Transit Solutions is hiring an Account Manager in Charlotte to manage our specialty customer's from pickup to delivery!

ABOUT THE ROLE-Account Manager:

Account Managers (AMs) operate as the lead point of contact for all matters on assigned customers. The AM is directly responsible for maintaining customer relationships that retain and grow revenue and profitability. An AM will broker and manage our customer’s freight from pickup to delivery. As an AM, you will be responsible for negotiating the most competitive rates for our customer’s shipping needs, while also maintaining responsibility for successful delivery of each customer’s freight.

ABOUT US:
ELITE Transit Solutions is a rapidly growing third-party logistics (3PL) company with an office in the vibrant South End neighborhood of Charlotte. Surround yourself with highly motivated individuals who bring hustle and heart to work every day! At ELITE, we match our shipping partners with the best carriers possible to push the supply chain forward and provide the top customer service in the biz.
Our proprietary technology is pushing us forward & there are big things on the horizon!
Come be part of our team and build something Distinctly ELITE.

PERKS:

• Benefits (medical, dental and vision) start the first of the month following your start date!
• Student Loan Reimbursement (up to $1200/year)
• 9 Paid Holidays
• Mental Health Floating Holiday
• Diversity Floating Holiday-take time for unique celebrations!
• 401(k) with match
• Parental Leave
• Door DashPass for Work
• Commuter Benefits
• Working Advantage Discount Program
• Dell Discount Program
• Employee Referral Program

ATMOSPHERE:

• Modern comforts-open air with couches, lounges, and natural light…no cubicles here!
• Competitive spirit-take a break and challenge your neighbor to an office competition (pool or ping pong anyone?)
• Casual dress-You do your best work when you’re comfortable. Our offices have a casual dress code.
• Free Bevvys-Fuel up with free coffee, tea, and snacks throughout the day. After your shift, pour a pint from our draft beer selection.
• Growth opportunity-ELITE is rapidly expanding! Get yourself on the fast track to management.
• Collaborate-We work in teams, toward one goal. Bring your best ideas to the front!

ROLES AND RESPONSIBILITIES:

• Be responsible to achieve assigned KPI’s based on the daily/weekly/monthly targets.
• Maintain book of business on assigned accounts to include recovering any fall-off.
• Negotiate rates and secure carriers/drivers for freight needing to be delivered.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Deliver at or above customer contractual SLA’s.
• Retain existing customers by utilizing proactive approach to customer service and solutions.
• Conduct regular business reviews leveraging internal data analytics to gain insight on customer level performance and use the data to help our customers improve their business.
• Oversee assigned freight, from pickup to delivery, providing real-time information to all stakeholders.
• Resolve problems for carriers and clients using critical thinking and problem-solving skills.
• Develop and remain current on industry and market trends with objective of industry expertise.
• Demonstrate professionalism in the workplace.

SKILLS AND REQUIREMENTS:

• 1-3 years account management or related experience
• Experience or working knowledge of the logistics market is preferred.
• Ability to develop “trusted advisor” relationships with customers.
• Strong negotiating and conflict-resolution skills.
• Excellent interpersonal skills.
• Excellent communication skills - written and verbal.
• Driven to achieve outstanding results.
• Strong desire to serve customer needs.
• 4-year degree from accredited university preferred.

We are an Equal Opportunity Employer

ELITE Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. ELITE Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.