TCRC Emergency Shelter Manager

ORGANIZATION:

TCRC’s mission of empowering homeless families and individuals in Tooele County by addressing the underlying cause of poverty and providing each client with an individualized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. Our motto: It Takes All of Us to end homelessness.

PURPOSE:

The TCRC Shelter Manager works to ensure Switchpoint’s mission, values and motto; ensuring smooth shelter operations by assisting with day-to-day operations including the Triage Approach, managing volunteers and donations and providing guidance to shelter staff and residents.

RESPONSIBILITIES:

• Reports to Executive Director and maintains clear communication relating to shelter operations. Participates in staff meetings when needed and assist with bringing consistency and unity among shelter resident managers.
• Provide staff supervision by maintaining communication with immediate staff and assisting Case Managers with daily challenges; ensure the triage approach is operating efficiently; ensure Resident Managers are doing their jobs in keeping the facility clean and safe and documenting all activities in the daily logs.

• Maintains security of shelter residents by closely monitoring the facility and by following shelter procedures; monitoring logbook; ensuring the entrance of the shelters is staffed properly and walking through the facility checking resident rooms, bathrooms, kitchen area and outside on a routine basis.
• Collaborate and monitor progress of all residents at shelters in accordance with the Resident Handbook; this includes ensuring that all residents are adhering to all shelter rules and doing their chores on time; confronting behaviors and writing disciplinary action forms as necessary.
• Processing and handling resident warnings/violations as directed by resident’s Case Management team.
• Supervise and promotes safe and healthy environment for shelter residents. Provide crisis intervention as needed; de-escalating situations and quickly resolving conflicts between residents; being sensitive to recognize symptoms of those who have severe mental health disorders and mental breakdowns.
• Update and maintain the Shelter Resident room list; oversee the compliance of shelter residents completing daily chores for AM and PM and taking appropriate action as needed.

• Assist Volunteer Manager in the oversight of the shelter kitchen, working with the Resident Managers to make sure resident meals are prepared on time and incompliance with the Utah State Department of Health regulations; and ensuring the kitchen area is properly managed and the freezers, refrigerator, pantry and work spaces are clean and orderly.
• Manages shelter office and prepares general correspondence, answering telephones, operating copier and office machines, sorting mail and other general office work as necessary.
• Maintain a safe and clean shelter environment for guests (including keeping offices, reception areas, kitchen, etc. clean and uncluttered)
• Maintain Shelter information boards in shelter and ensures sign-up sheets and postings for events are up-to-date in the shelter intake area.
• Understand and implement Switchpoint’s mission and values, and adhere to the Staff Code of Conduct and policies and procedures

• Ensure all responsibilities are carried out and enforce the rules, policies and procedures of Switchpoint
• Main a calm demeanor and model positive behavior
• Supervise the day-to-day operations and upkeep of the shelter inside and out
• Conduct scheduled and random room checks and monthly safety checks of rooms
• Conduct telephone screenings with potential residents and maintain professionalism and courtesy with all individuals even when the shelter is full

• Communicate regularly with all other staff members to ensure consistency and quality of service
• Other duties as assigned

QUALIFICATIONS AND KEY SKILLS

• Minimum: AA Degree required or equivalent work experience. Bachelor’s Degree preferred.
• Previous experience working with homeless families in a shelter environment is highly preferred

• Knowledge of domestic violence, mental health, and substance abuse issues
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis
• Excellent interpersonal, written and verbal skills
• Ability to wear multiple hats within a small nonprofit organization

• Proficient in MS Office Suite and Google Docs
• Possesses valid Utah State Driver’s License
• Commitment to serving homeless families and to the mission of Switchpoint