Job description

Job Description

The BDC Service Representative is responsible for handling inbound service customer requests such as appointment setting, updates and general questions. As well the BDC representative will make outbound calls and communicating with prospects and customers via text, email or social media as assigned.

Responsibilities include:

· Handling inbound phone calls and making appointment reminder outbound calls.

· Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts and declined service

· Respond to inbound service internet leads by phone, text message, and email

· Contacting and communicating with customers to identify needs

· Updating the Service CRM

· Reschedules missed service appointments

· Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications

· Assists with answering customer inquiries and problems by routing customer to the contact and or department

· Understands the terminology of the automobile business and keep abreast of technology changes

· Understands the manufactures requirements and policies for assigned brands

· Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons

· Follows the Company Codes and Policies

· Understands and follow all work rules and procedures and follows lawful directions from Supervisors

· Attends company meetings and training as required

· Other duties as assigned

Qualifications

Qualifications (Education, Experience, Certifications, Licenses):

· Minimum high school diploma or GED equivalent required

· Prior sales, call center, internet department or BDC experience preferred

· Excellent communication and customer service skills

· Bi-lingual is always a plus!

· Strong computer & phone skills ( Reports, Internet, MS Outlook, CRM)

· Professional appearance and work ethic

· Self-motivated, goal oriented, and ability to work within a fast paced environment

· Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

· All potential employees must pass pre-employment testing including a background check and drug screen'
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Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Paid Training:

• Yes

Management:

• Team Lead
• Store Manager
• Key Leader
• Shift Lead
• Front End Manager
• Ops Manager

Typical end time:

• 9PM

Typical start time:

• 7AM

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location

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