Join the global leader in the fast-growing playing cards and board games industry. Cartamundi’s purpose is “Sharing the Magic of Playing together”. A powerful purpose that drives social and interactive customer experiences with a human touch both online and in the physical world.

The Collections Specialist reports to the AP/AR Manager and will be responsible for the collection of outstanding receivables from our customers. the daily review of customer accounts on credit hold, and other aspects of accounts receivable, including billing customers, sending out statements, resolving collections issues, and researching and clearing customer deductions.

What you’ll do as a Collections Specialist:

• Review accounts receivable aging and monitor accounts to determine overdue items
• Review customer accounts on hold and determine whether to release orders for shipment, per guidelines
• Contact customers to inquire about overdue payments
• Resolve customer billing and collection issues
• Report on collection activity
• Assist in managing claims and deductions on customer payments
• Perform other duties and assist with ad hoc projects as required

We’re looking for a Collections Specialist with:

• Associates Degree in Accounting or Finance preferred
• 1-3 years of experience with accounts receivable collections with retail customers
• Strong knowledge of accounts receivable policies, procedures and internal controls in a manufacturing environment.
• Experience with accounts receivable processing in SAP a plus
• Experience with large retail customers a plus
• Experience with Exceedra/MEI trade promotion software a plus
• Proficient skill with MS Office; Excel experience is a priority
• Strong communication and negotiation skills, both verbal and written
• Exceptional customer service mindset and attention to detail
• Ability to work independently and meet deadlines in a rapidly changing team environment
• Good organizational skills and the ability to manage multiple priorities in a proactive manner
• Demonstrates an understanding of the various aspects of A/R, and how it relates to the company’s operational and financial processes

Benefits a Collections Specialist Can Expect from Cartamundi:

• Competitive pay
• Climate controlled facility
• 401(k) with company match
• Health, dental, and vision insurance starting day one
• HSA and FSA
• Life insurance
• Short-Term and Long-Term Disability
• Paid time off
• Tuition reimbursement
• Employee discounts on daycare, gym memberships, travel, and much more

Physical requirements and working conditions:

Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:

• Move throughout the entire facility to attend to various issues
• Work effectively in teams across functional groups with strong communication skills and the ability to lead
• Perform sedentary work on various computer systems
• This Collections Specialist position is located on-site in our East Longmeadow, MA facility

Apply today and discover the magic of making a difference at Cartamundi!

Cartamundi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities.

Candidates must be 18 years old to work for Cartamundi.

No agencies please. No sponsorship available.

About Cartamundi:

Cartamundi is responsible for sales and distribution of its own American household Playing Card and Games brands like BICYCLE®, BEE®, KEM®, ARISTOCRAT® and HOYLE®. Internationally, Cartamundi owns many other leading brands such as Fournier®, Shuffle®, COPAG®, Grimaud®, Color Addict® to name few.

Next to our own brands, we are the manufacturer of excellence for our customer’s nostalgic card and board games and collectable cards such as Monopoly®, Pokémon®, UNO®, Disney, Harry Potter and Magic the Gathering®.

A truly global company, Cartamundi is in full expansion and increasing its local presence through strategic partnerships and investments. Currently, Cartamundi operates across 23 locations (including 13 factories) throughout the Americas, Asia, and Europe, with over 2500 employees, and products being sold in more than 185 countries.

In 2020, Cartamundi celebrated its 50th anniversary starting back in 1970 when 2 Belgian families merged their Playing Cards business in the heart of Europe.

Today, Cartamundi North America represents its largest business, with 3 Customer Design Centers, 4 large Manufacturing units and providing jobs to over 1,500 people.

In North America, for 140 years, The United States Playing Card Company (“USPC”) has been the leader in the distribution and production of premier playing cards and a creator of innovative family-friendly games. Whether it is a game of blackjack on the casino floor or game night with the family our brands and products play a part.