Job description

PayQuicker LLC, a leader in the global payments industry is seeking bilingual Italian and English Customer Care Specialists to join our rapidly growing company. Our company has diligently worked in conjunction with our trusted partners to revolutionize secure and compliant commissions payment solutions. Our innovative team and solutions allow for companies to make payments to distributors, consultants, affiliates, suppliers, contractors and others across the globe.

We are looking for professional individuals who are willing to learn our business and are seeking a long-term career with opportunity for growth.

As a Customer Support Specialist for PayQuicker you will work directly with our clients and their customers to provide excellent customer service. Responsibilities include:

• Answer inbound phone calls to customer support
• Respond to chat requests being initiated by our customers
• Resolve customer support tickets
• Interact with several applications simultaneously in an effort to efficient assist our customers
• Communicate suggestions for program enhancement to Management Team
• Update and document account records for changes and other required information
• Complete continuing education regarding company Policies and Procedures
• Other duties as assigned to support the general purpose of the position’s function

Requirements:

High School diploma or GED, some college preferred

Excellent verbal and written communication skills: both in Italian and English

Must possess self-motivation and organizational skills

Exceptional ability to multi-task and prioritize projects

Must have a good working knowledge of computers and application software.

Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

Previous banking or retail cash experience is a plus

This an exciting team environment for unique individuals that want to learn and grow with us.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Language:

• Italian (Required)

Work Location: In person

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