Job description

Position Summary

Washington University seeks to hire a Deputy Chief of Staff to serve a high-leverage operational role within the Chancellor’s office. The Deputy Chief of Staff serves a high-leverage operational role within the Chancellor’s office. This role manages the critical interfaces for the executive team: from project management, CRM, strategic writing, technology and automation, day-to-day operation, and evolution of the physical office. Office culture values teamwork, curiosity, confidentiality and empathy with a high baseline for kindness, joy and respect.

Primary Duties and Responsibilities

• Establish and maintain best practices to strategically grow and utilize the Salesforce CRM platform; train staff on use; manage system and overall direction of use of technology.
• Project management of strategic initiatives.
• Liaise with university offices of human resources and finance on office staffing, budgets, and Workday approval flow.
• Manage all aspects of office physical space; oversee future build-out in coordination with university facilities department.
• Represent office on university emergency management team; liaise with WUPD and Emergency Management Team on office safety and security; manage office continuity plan.
• Serve as Chancellor’s office representative on wide variety of university-wide committees.
• Manage office contracts, track service deficits, interface with purchasing and general counsel; prepare annual reports as assigned.
• Prepare communications and briefings for leadership.
• Perform other duties as assigned by the Vice Chancellor for Strategic Initiatives and University Governance.

Preferred Qualifications

• Advanced degree.
• Experience in higher education and management of complex organizations.
• 10+ or more years of leadership with CRM, Salesforce and data governance.
• High aptitude for technology and data management.
• Possess the experience, stature, and presence to lead in a complex, fast-moving environment.
• Strategic, creative, and able to work collegially with others in an office culture that values teamwork, curiosity, confidentiality and empathy.
• Effective Communicator: Expresses oneself clearly and empathetically in interactions with others and prioritizes an accessible and transparent style in all forms of communication, i.e., verbal and written, one-on-one and group, etc.
• Interpersonal Awareness: Builds and maintains positive and productive relationships and actively contributes as a member of working teams to achieve results.
• Professional Credibility: Takes responsibility for meeting goals, objectives, obligations, and solving problems while representing the mission, vision, and values of the organization; confidently and diplomatically speaks to issues that are of priority to the Chancellor and the leadership team.
• Critical Thinking: Obtains, analyzes, and evaluates information effectively in the face of ambiguity. Makes appropriate decisions based on relevant information and experience.
• Ethics and Trust: Models and upholds the values of confidentiality, candor, openness, inclusiveness, and honesty despite internal and external pressures. Acts consistently with University ethical guidelines and organizational core values and beliefs. Diplomatically navigates the creation of expectations for external stakeholders.
• Valuing Diversity & Inclusiveness: Respects, values, and contributes to WashU’s commitment to inclusiveness and diversity.

Required Qualifications

• Minimum of seven plus years related experience.
• Advanced, current knowledge Salesforce CRM and data governance.
• High aptitude for technology.
• Experience in managing budgets, contracts, and human resources.
• A demonstrated appreciation for academic culture and mission.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Job Type: Full-time

Pay: $70,300.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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