Director, Housing and Dining Services ( REQ 769)

Wayne State University is searching for an experienced Director, Housing and Dining Services ( REQ 769) at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Job Purpose
The Director of Housing and Dining Services is responsible for operational functions that support the recruitment and retention of WSU students related to campus housing and dining. The director leads the execution of duties in the areas of marketing, billing and collections, housing and dining contracts and assignments, staff supervision, policies and procedures development and will work closely with other offices on and off campus. The director will share responsibility for annual strategic planning and for budgets and financial processes within the Office of Housing and Residential Life. The position reports to the Senior Director, Housing and Residential Life.

Essential Functions

• Serve as the primary decision maker for housing, dining and residential life operations.
• Oversee processes related to housing and dining sales, contracts, occupancy management, and student housing accommodations.
• Ensure compliance with university and federal regulations.
• Oversee daily interactions with customers.
• Direct supervision of full and part-time staff and student workers, (hire, monitor, evaluate, discipline, assign tasks, etc.).
• Create departmental policies and procedures. Develop departmental status reports.
• Work closely with Associate Director for Financial Affairs on all budget planning and financial management related to housing and dining revenues and expenditures.
• Oversee billing and collections duties.
• Participate and lead departmental and divisional strategic planning and staff training and development activities.
• Plan and coordinate all marketing initiatives for Housing and Residential Life, working closely with other student services’ staff on the production of all marketing materials, schedules, presentations including web-based and social media efforts.
• Oversee the installation and training of management software systems related to housing and dining.
• Coordinate process improvements and integration of the systems with campus offices and partners.
• Represent housing and residential life services to other departments within the university and develop working relationships with Admissions, Registrar, Student Accounts Receivable, Cashier’s Office, Financial Aid, Athletics, Dean of Students, Student Disability Services, etc.
• Work closely with residence life and housing staff, including the housing facilities’ property manager to ensure safe and comfortable and housing and dining environments.
• Serve in emergency on-call rotation and perform other related duties as assigned.

Qualifications

Education

Master’s degree from an accredited college or university in student development, student personnel, and/or a related field and/or an equivalent combination of education and experience.

Experience

Expert (established subject matter expert, 7+ years experience).

Minimum of 7 years of experience with student developmental issues and strategies for implementing a comprehensive college/university based residential program. Minimum of 5 years of supervisory experience required.

Knowledge, Skills and Abilities

Demonstrated ability to make decisions and exhibit sound and accurate judgment. Ability to delegate work, set clear direction, manage workflow and motivate staff. Strong mentoring and coaching skills. Ability to train, develop, assess and offer feedback to staff members. Ability to foster teamwork among staff members. Must be able to prepare and present special projects with little or no supervision/oversight. Ability to meet deadlines and to take large complex projects and divide them into smaller achievable tasks organized into a plan. Must have effective interpersonal skills and the ability to communicate clearly, concisely, and professionally both orally and in writing. Ability to handle pressure situations, including dealing with sensitive and confidential human relations situations. Independent and innovative self-starter who can display an ability to learn rapidly and adapt quickly to changing situations. Proficient in the use of Microsoft Office tools, especially Excel and SharePoint. Ability to learn and apply Banner, CS Gold, and related computer program/application skills. Experience with Adirondack, The Housing Director software management program is highly desired.

School/College/Division:

H43 - Business Operations

Primary department:

H4330 - Housing

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Executive

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: $85,000
• Salary hire maximum:

Working conditions:

Traditional office setting with ability to travel to other campus locations for meetings.

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.