Job description

Job Description
Peterson Power Systems has a need for a Scheduler at our San Leandro, CA location.

SUMMARY
This position is responsible for coordinating the assignments of service technicians and materials to accomplish repairs done in the field and the administration of related paperwork. This position will work closely with Service Management, other departments, CAT representatives, and customers to ensure timely and accurate job completion.

ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Plan and establish daily production schedules of company service technicians for a wide variety of customer job assignments.
• Ensure proper allocation to work site, load, capacity, and efficient utilization of workforce and equipment.
• Order and track material inventories, production progress, and other factors that affect schedules.
• Prepare all paperwork and correspondence as directed by the Service Manager.
• Modify and adapt service schedules and issue order changes to accommodate revisions, cancellations, or priorities.
• Interface with all appropriate departments/staff in schedule creation, progress updates, problem analysis, and corrective action recommendations.
• Identify, document, and implement opportunities for continuous improvement.
• Maintain and utilize Service Scheduler.
• Open work orders with accuracy.
• Send all necessary reports to customers.
• Process customer payments.
• Organize and forward all necessary documentation to the ISR.
• Act as back-up for the field service supervisor and/or the ISR.
• Review and act upon department reports.
• Follow up on projects as needed to ensure completed job; maintain good customer relations through frequent contacts; intercede to solve problems and disputes; enhance relationships within scope of Company Mission Statement.
• Cooperate, communicate and work closely with sales, service and parts personnel.
• Seek out, identify and promote cost improvements.
• Perform other duties as assigned by manager.
• Maintain punctual, regular and predictable attendance.

QUALIFICATIONS: Associates Degree from a fully accredited college in a related field; and a minimum of 2 years of directly related experience in business administration, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

The pay range for this position is: $33.00 - 36.00 (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Job Type: Full-time

Pay: $33.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Leandro, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Dispatching: 1 year (Preferred)
• Computer skills: 1 year (Required)

Work Location: In person

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