Job description

Dispatcher Job Description

Dispatchers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive. They monitor and control the actions that they take and maintain information on each call. Then they prepare a detailed report on all activities occurring during their shifts.

Responsibilities
$15.97/hour starting

• Assigns transportation services and maintains check out logs.
• Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.

• Maintains attendance log for operators and other appropriate staff.
• Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
• Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
• Monitor’s operators and trip status, adjusting and reassignments as necessary to ensure on time performance.
• Maintains scheduling and performance data in the event of real-time operations.
• Documents accurately and appropriately daily events related to service.
• Communicates effectively with operations staff regarding scheduling or passenger issues.
• Maintains professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Effectively direct employees in the performance of their duties.
• Performs other duties as assigned to ensure the efficient operation of the department.

Qualifications
Education, Licensing and Certifications Required:

• A high school diploma or equivalent (G.E.D.).

Experience Required:

• Must be at least 21 years old.
• A minimum of one (1) year of dispatch operations experience within the transportation industry.

Skills and Knowledge Required:

• Excellent communication skills with ability to adapt to changing situations and listen to feedback.

• A customer service-oriented mentality with attention to detail.

• Must be able to demonstrate poise, tact, diplomacy and possess good judgement and discretion.

• Excellent communication skills both verbal and written.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills.
• General knowledge of Windows-based computer operating system and

Microsoft Office.

• Must be able to work as a member of the team.
• Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
• Ability to adapt and remain flexible in a fast-paced environment.
• Able to use multi-line phone system and handle multiple tasks concurrently.

Travel requirement outside of immediate area (as a percent) <5%

Pre-Employment Requirements:

• Pass a pre-employment drug test and background check including fingerprinting.

Job Type: Full-time

Pay: From $17.27 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:
PPE provided to all employees. Hand sanitizer and disinfecting wipes are at each workstation.

Ability to commute/relocate:

• Atlanta, GA 30318: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Dispatching: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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