Job description

About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Coordinate the mechanical services nationwide by processing the work orders received by area managers and contractors to ensure excellent customer service.

Duties and Responsibilities

Primary Responsibilities

• Answer all service requests received from area managers and/or store contractors and coordinate the mechanical services accordingly.
• Manage the work order and incident report work flow.
• Coordinate the scheduling and management of third-party vendors\contractors and internal resources with the on-site repair.
• Answer high volume of incoming calls and emails, pro-actively working with operations for problem resolution and monitor service response levels.
• Provide support to field service technicians and acting as a point of contact.
• Implement and manage the onsite services, service levels and service relations of external Field Service Locations (FSL) across the country as they relate to onsite service programs.
• Follow up on work orders for equipment repairs to ensure work has been completed.
• Ensure work orders for equipment repairs are billed to contractors in a timely and accurate manner.
• Process all suppliers’ invoices for equipment parts and submit them to accounting department for subsequent payment.
• Administrative support to equipment services management team.
• Generate reports as per manager’s request.
• Create metrics for client and company performance.
• Participate/host internal and external meetings.
• Ensure effective client communication and immediate response to client concerns.
• Maintain customer files and database in FSL/Salesforce
• Ensure internal and external customer satisfaction.

Additional Responsibilities

• Perform all daily functions in alignment with company mission, vision, and values
• Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
• Adhere to all company policies, procedures, and labour laws
• Actively participate in and contribute during meetings, sessions, or company projects
• Protect company assets from damage and misuse
• Perform other related duties as may be required from time to time
• Oversee and audit service specialist work if necessary

Job Requirements/Expectations

• Requires general understanding of business processes plus general accounting knowledge. Normally would be gained in a college Accounting/Business program.
• Must have accurate data entry skills & superior knowledge of Word/Excel.
• Ability to work effectively with Accounting Packages.
• Excellent customer service abilities.

Skills

• Effective planning, organizing and time management skills.
• Strong verbal and written communication skills;
• Ability to multitask and prioritize in a fast paced environment
• Effective verbal and written communication skills
• Knowledge of accounting principles.
• Outstanding decision making and strong problem solving abilities.
• Detailed oriented. Ability to work with minimal supervision under tight deadlines.
• Basic mathematical skills
• 3-5 years PC experience including spreadsheets and MS Office
• Excellent interpersonal skills
• Self motivated.

Education and Experience

• Post secondary education preferably College degree in accounting.

Minimum 5 years experience in accounting or related field

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