Job description
GENERAL SUMMARY
Grow the scope and reach of SPX Field Service efforts by providing world class service and repair for all Delavan based equipment including the following brands: WCB, APV, Gerstenberg - Schroder, B&L and Seital. This would be accomplished through site visits as well as in house repairs. In addition to repair/maintenance site visits there would also be a requirement to drive increased parts sales through interaction between customers and current distributors. When not traveling this position requires the individual to be working in an assembly/repair role based on current SPX factory load.
PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
- Service and/or repair all varieties of SPX Delavan based equipment.
- Observes mechanical devices in operation and listens to their sounds to locate causes of trouble.
- Dismantles devices to gain access to and remove defective parts.
- Examines form and texture of parts to detect imperfections.
- Inspects used parts to determine changes in dimensional requirements.
- Adjusts functional parts of devices and control instruments.
- Repairs or replaces defective parts.
- Installs special functional and structural parts in devices.
- Lubricates and cleans parts.
- Starts devices to test their performance.
- Prepare reports by collecting, analyzing, and summarizing information, trends and findings.
- Keep management/ sales team, sales reps, and customers informed of any potential concerns. Demonstrate professional conduct in all dealings with customers (if applicable), sales reps, vendors, and coworkers.
- Determine and follow all local, state, and federal as well as all safety and environmental rules and regulations.
- Provide technical input to the design of service product offerings. Provide technical input to the design of service training programs and conduct service training when required.
- Attend all offered training on the repair of Delavan equipment.
- Other duties may be assigned.
SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
COMPETENCIES
Adaptability
Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Customer Loyalty
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Communication
Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions. Engages the audience and helps them understand and retain the message.
Continuous Improvement
Originating action to improve existing conditions and processes; identifying improvement opportunities; generating ideas, and implementing solutions.
Continuous Learning
Actively identifying new ideas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Contributing to Team Success
Actively participating as a member of a team to move the team toward the completion of goals.
Initiating Action
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Managing Work
Effectively managing one’s time and resources to ensure that work is completely efficiently.
Work Standards
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to walk, reach with hands and arms, and talk or hear. The employee frequently is required to stand and use hands and fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to sit.
The employee must occasionally lift and/or move up to 40 pounds. This job may occasionally require loading and unloading extremely heavy parts with the aid of lifting devices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
While performing the duties of this job, the employee occasionally works near moving mechanical parts.
The noise level in the work environment is usually moderate.
Specific PPE is required.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SPX VALUES
All SPX divisions are committed to the effective use of the SPX Values. It is important that all employees understand and utilize these values when performing the duties of his/her position.
QUALITY
Quality encompasses all aspects of SPX’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.
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