Job description
Department
Funds Hold & Mobile Deposits
Reports to
Assistant Cashier
Monday – Friday (Rotating Shifts)
Position Summary
- Review and correct funds holds received from branches. Verify funds as necessary and release funds holds, upon customer request, when paid status is determined. Answer phone calls from customers, branches, and other financial institutions regarding Funds Holds.
- Review and approve or void incoming mobile deposits. Send secure messages to customers, add funds holds to accounts if necessary, and run reports.
Essential Functions
- Review Funds Holds scanned from branches, to ensure all information is correct and in compliance with Federal Regulation CC and correct them as necessary.
- Review mobile deposits submitted from customers, to ensure item is payable to our customer, not stale-dated or post-dated, not altered, and that it is endorsed correctly.
- Place phone calls to financial institutions, businesses, corporations, and other agencies to verify validity of checks placed on hold or submitted through mobile deposit app.
- Answer phone calls from customers and branches regarding checks on hold, about placing checks on hold, or about mobile deposits received, voided, or approved.
- Verify a check has been honored and cleared at the paying financial institution to release funds early when requested by the customer.
- Review all legal documents and affidavits sent into the department for validity, under particular circumstances.
- Properly catalog all phone calls placed to verify funds or account validity for a check.
Position Qualifications
- Accuracy- Ability to work efficiently, thoroughly, and accurately.
- Customer Oriented-Assist customer’s with inquiries regarding their accounts, while observing the company policies and procedures.
- Friendly-Ability to exhibit a cheerful demeanor with customers and fellow co-workers.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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