Job description

SUMMARY:

We are looking for an energetic and exceptionally friendly individual to join our Guest Services team! The position would be part time, and hours are dependent on levels of business.

RESPONSIBILITIES:

· Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel.

· Process credit cards, debit cards, and cash; ensure all final account balances are settled accurately.

· Respond quickly to online Marriott Cases created by guests, associates, and Marriott head offices.

· Effectively answer internal/external guest calls in a timely manner, and follow up on all requests promptly.

· Describe and sell accommodations and facilities; up-selling whenever possible.

· Complete Pre-Arrival planning to help exceed the guest’s expectations and provide them with a great experience.

· Provide guests with follow up calls after check in to ensure they have everything they need and are happy.

· Address guest complaints promptly regarding any issues with their stay. Notify managers if follow up is required.

· Work closely with GSM and GSA’s to deliver great experiences for our guests.

· Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.

* Additional duties as required by management

Job Types: Part-time, Permanent
Part-time hours: 16-24 per week

Salary: From $16.22 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
Staff are required to wear a mask

Experience:

• customer service: 1 year (preferred)

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