Job description
Responsibilities
This role requires the SPANISH LANGUAGE
Interface with customers and sales representatives to handle both pre-sales and post-sales service function
Provide outstanding customer service to improve customer satisfaction and relationship.
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
Develop knowledge about each customer’s business model and requirements.
Maintain competent understanding of company’s products, their functions and alternatives.
Stake-holders and Communication:
· Customers – Inform, Explain, Influence
· Team Leader – Inform, Explain
· CCC teams – Inform, Influence, Explain, Negotiate
· Related CS&Q Managers – Inform, Explain
· Related Sales, Services, Marketing, Project Execution, GSC Managers/Teams – Inform, Influence, Explain, Negotiate
· Any leader that may contribute to solve Customer issues – Inform, Influence, Explain, Negotiate
· Key Account Manager, Strategic Account Executive – Inform, Influence, Explain, Negotiate
#LI-SA1
Qualifications
Requirements:
- Education: Bachelor’s Degree
- Skills:
- Fluency required in french, Spanish
Primary Location
: MA-CAS-Le SiegeSchedule
: Full-timeUnposting Date
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