Job description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Our Enterprise Conversion Solutions (ECS) team, which specializes in taking high risk/secure financial data and converting it across formats, is seeking an Implementation Coordinator. We are looking for a technically minded person that can work in a fast-paced environment, comfortable being deeply involved in multiple technical projects, and can work with a team of like-minded peers. This individual would liaise with Customers, Sales, Programmers, Vendors, Project Managers, Consultants and internal ECS Installation team members to support pre and post data conversion projects. This individual will also provide project status and ensure project plan is clearly defined, followed, and completed successfully. The environment is Windows OS with a high amount of exposure to SQL databases, data security, project management, and other higher technical responsibilities. The ideal candidate is able to juggle multiple projects and bring a strong technical aptitude to learn the intricacies of our unique data solutions.

This position can be based to work on a hybrid basis out of any Jack Henry office or remote from any US location. This is an hourly position with an hourly pay range of $19-$26/hr.

What you’ll be responsible for:

• Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.
• Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. Interacts with project manager.
• Exercises the responsibility and authority to take steps to ensure a successful installation.
• Troubleshoots issues once implementation is complete. Documents issues, ensuring they are not repeated in subsequent conversions.
• May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel.
• May participate in new release activities.
• May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
• May participate in sales turnover meetings to schedule and determine the scope of the project.
• May perform additional job duties as assigned.

What you’ll need to have:

• Must have a minimum of 18 months work experience in a technical field such as: Technical Support, Networking, PC Tech, Systems Administration, Applications Analysts, and or Applications Training.
• Experience with SQL.
• Must be able to travel up to 5% for additional training at one of our Jack Henry office locations.

What would be nice for you to have:

• Bachelor’s degree.
• Experience with MS SharePoint.
• Experience in any of the following categories is preferred: project coordination, project management and or software implementation.
• Experience working with general Windows networking.
• Entry to Moderate understanding of Virtual Environments.
• Experience working in the Financial industry.
• PMP Certified.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programsto ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility siteto learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Windows: 1 year (Required)
• Technical support: 1 year (Required)
• SQL: 1 year (Required)

Work Location: Remote

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