MEDICAL ASSISTANT, CERTIFIED – SPECIALTY ENGAGEMENT CENTER

The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 140 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect.

To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

We are seeking a Medical Assistant, Certified to be an integral member of the healthcare team and provide direct and indirect care to patients at the Specialty Engagement Center at 4825 Creekstone Drive in Durham, NC. This position would offer opportunities for professional growth and development, through encouragement for advancement on the CMA clinical ladder and participation in educational opportunities.

Schedule: 8:00am-4:30pm or 8:30am-5:00pm) Monday – Friday with no weekends or call. This is a hybrid work from home position.

WE INVITE YOU TO APPLY IF:

• You are compassionate, have top notch interpersonal skills and are able to maintain calm when assisting patients in need of care.
• You are detail oriented, conscientious and take pride in ensuring accuracy in your work.
• You are collaborative and excited to be part of a care team.

JOB DUTIES:

• The Medical Assistant in the Specialty Engagement Center will answer incoming calls for ambulatory clinics in an assigned specialty area and performs administrative and patient care supportive duties under the direction of a licensed nurse.
• Routes messages in EPIC assists with medication refills, and performs other duties as needed.
• Acts as a patient advocate for patients and patient needs
• Responds to patient requests for health information.
• Reports obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminates messages according to standard work in assigned specialty area.
• Demonstrates a positive, concerned, and sensitive response in the work environment
• Interacts with patients, providers, community services and all personnel in a professional and courteous manner.
• Demonstrates respect for individual, cultural, and social differences.
• Maintains confidentiality of information regarding patients, providers, co-workers.
• EPIC experience preferred

REQUIRED QUALIFICATIONS:

• Graduation from accredited Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• High school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. Please indicate on resume which certification you have, the certification number, and expiration date.
• BLS required

KNOWLEDGE, SKILLS, AND ABILITES:

• Ability to understand and follow oral and written instructions.
• Knowledge of sterile techniques, special procedures and processes involved in administering routine and special treatments to patients.
• Knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting.
• Knowledge of infection control procedures, safety precautions and age specific competencies.
• Knowledge of daily clinic preparation process; registration, scheduling, charge posting and order entry.
• Ability to document and communicate pertinent information and establish and maintain effective working relationships with patients and clinic staff.

ADDITIONAL INFORMATION

Certain jobs in the Private Diagnostic Clinic may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The Private Diagnostic Clinic is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description