Production Reliability Engineer (PRE) - Shift 3A
Full Time
New York, NY
Posted
Job description
Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.
From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.
With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.
People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.
Join us and make your mark on what’s next in fintech.
- Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.
Overall Purpose
This position is responsible for stability, performance, and growth of key business platforms.
Essential Functions
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Work closely with Production Reliability Engineer – Agile Release Train, Product Owners, Architecture, Security, Engineering, and other teams to collaborate on requirements, priorities, etc. Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and performance requirements are not adversely impacted.
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Documents, manages, and supports code deployments, hardware upgrades, patching, certificate renewals into the Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments. Perform the appropriate functional, regression, performance and other assisted testing.
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Work closely with Product and Customer Enablement Team to maintain up to date topology diagrams and business workflow diagrams for supported platforms.
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Review, provide clarification, update, and manage Business Review Documents (BRD) and Production Readiness Checklists (PRC). Provide status report updates as requested by Project Managers and company leaders. Prioritize, manage, and keep current on tasks, stories, and assignments within team Kanban board.
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Identify, create, and publish customer communications regarding maintenance windows, code deployments, Disaster Recovery Exercises or any other potential customer impacting events within Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments.
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Identify areas where efficiencies and/or automation could: improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience. Work with others to architect the solution, create the epics or stories required, prioritize, test, implement and measure the improvements.
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Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data. This is not limited to but can include: identifying, creating, documenting, managing, and supporting Self-Identified-Issues (SII’s)
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Provide support on testing, timelines, and requirements for bank on-boarding
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Review changes in User Acceptance Testing (UAT) and participate in discussions for scheduling what changes will be deployed and into which environment
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Assist in triage and support incident or request tickets and their corresponding Service Level Agreements (SLA’s)
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Identify, track, manage, and report on Service Level Agreements (SLA’s)
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Assist in creation, standardization and use of Status Cast communications as needed for customer communication on incidents and/or deployments
Minimum Qualifications
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Minimum of 5 or more years of related experience
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Education and/or experience typically obtained through completion of a bachelor’s degree in Computer Science, Information Systems, or other related fields.
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Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures
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Familiarity with Agile Methodology, development and project management requirements focused on system performance and reliability.
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Ability to relate business needs to system capabilities and fully understand the role of the systems and impacts on the business.
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Advanced knowledge of platform architecture systems and requirements.
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Strong attention to detail and accuracy, policy compliance and documentation.
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Ability to manage multiple priorities and perform strategic decision-making. Ability to analyze problems and review multiple alternate solutions including analysis of advantages, potential risks and remediations.
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Must be able to support assigned shift with flexibility to support other shift times, as needed.
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Effective written and verbal communication with all levels of internal teams and/or external customers.
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Background and drug screen.
Preferred Qualifications
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Knowledge and/or experience with customer implementations is a plus.
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Amazon Cloud certification
Shift Schedules:
Shift 1A: TUE – FRI 7:00AM – 5:00PM
Shift 1B: FRI – MON 7:00AM – 5:00PM
Shift 2A: TUE – FRI 4:00PM – 2:00AM
Shift 2B: FRI – MON 4:00PM – 2:00AM
Shift 3A: TUE – FRI 10:00PM – 8:00AM
Shift 3B: FRI – MON 10:00PM – 8:00AM
The pay scale for this position in CA/NY in USD per year is:
a minimum of $100,000;
a maximum of $120,000
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on legitimate factors considered at the time of job offer.
Early Warning Services takes into consideration a variety of legitimate factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
a minimum of $100,000;
a maximum of $120,000
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on legitimate factors considered at the time of job offer.
Early Warning Services takes into consideration a variety of legitimate factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Some of the Ways We Prioritize Your Health and Happiness
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to
check our Benefits page here
for the latest. Our team can share more during the interview process!
Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.
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