Job description
The Receptionist/Greeter is responsible for meeting and greeting customers as they enter the collision center. They must present a professional appearance and a cordial, businesslike presence. The Receptionist/Greeter projects this same presence while on the phone with all incoming and outgoing phone calls. In addition, this person, must thoroughly understand the collision center and claims process in order to route incoming calls and is efficient in taking messages when calls cannot be routed to the appropriate person. In the role of Greeter, this person keeps track of traffic flow within the body shop and documents where and to whom the customers coming in for estimates are being referred to.
Duties and Responsibilities include but are not limited to:
- To meet and greet customers with courtesy and efficiency.
- To make a friendly and appropriate appearance, as the initial contact with the Collision Center
- To engage customers to find out their needs, and to appropriately route them within the shop
- Use of appropriate telephone techniques and etiquette
- To answer customer's questions on the phone or to refer callers to the appropriate departments when the need should arise
- To write clearly and legibly, and to listen and record information accurately
- To file paperwork according to body shop procedures (receipts & folders)
- To operate fax machine, scanners and to do word processing, and provide backup support to clerical staff when needed
- To inform customers and insurance personnel the status of body shop repairs when requested according to notes in management system
- All other duties as assigned
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