Department:

The Care Management Department is responsible for providing access to all of the services an individual needs to assure they stay healthy and out of the emergency room and hospital. The health home model provides the basis for unified systems of care to coordinate and integrate physical and behavioral health care, chemical dependence treatment, and social services provided to health home members.

Position Overview:

As a Roster Analyst, you will be responsible for working closely with various departments, such as Business Development (BD), and operations management, to analyze data, accept client-referrals and develop external processes that align with business needs. Maintaining a balanced and productive workflow that meets service level objectives will be your primary objective.

Key Responsibilities:

Workforce Planning and Analysis:

• Collaborate with the BD team to gather data on historical client-related admission, and service level requirements.

• Utilize Salesforce management software and tools to analyze data and create accurate admission of client-referrals.

• Screen, assess and identify trends and opportunities for optimizing Health Homes admissions into the Care Management program.

• Analyze regularly the key performance indicators (KPIs) related to data integrity and recommend enhancements.

Communication and Collaboration:

• Collaborate with team leaders, supervisors, and managers to understand operational needs and incorporate them into the Care Management assignment process.

• Communicate and distribute client-assignments to employees in a timely manner, ensuring clarity and addressing any questions or concerns.

• Maintain effective communication channels via Salesforce Chatter to facilitate feedback, updates, and adjustments to referral submissions as required.

• Cultivate positive working relationships with a variety of stakeholders to ensure a productive workplace.

Reporting and Documentation:

• Generate regular reports on employee performance, including adherence to quality, staffing caseloads dissemination and other relevant metrics.

• Keep abreast of industry best practices, emerging trends, and regulatory changes related to health home care management program.

Qualifications and Skills:

• Bachelor's degree in healthcare or business administration, public health, health sciences, or a related field (preferred).

• Familiarity with Customer Relationship Management (CRM) tools such as Salesforce (preferred).

• Strong analytical skills with the ability to interpret data and identify trends.

• Effective communication and interpersonal skills for collaborating with multiple stakeholders.

Benefits

Medical/Dental Insurance

401k (with company match)

Supplemental Benefits

Paid Time off / Holidays Pay

Job Type: Full-time- Competitive Salary