Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As the Program Manager of Seller Onboarding Governance Strategies, you will be part of a team consisting of policy managers, investigation ops and program managers to drive seller performance optimization, and design projects to ensure balance between growth and sustainability of the platform in each market.

What You'll Do

• Manage the seller lifecycle and onboarding verification strategies including KYC/KYB
• Own seller onboarding product development and roadmap definition in partnership with product team
• Design the seller verification workflow including automated and manual workstreams. Design human review SOPs and audit/quality assurance processes.
• Manage escalations and deep dives, driving down root causes of errors
• Manage vendor strategy, including assessment, management, and overall audit of vendor services
• Drive programs to mitigate risks and launch enforcement strategies targeting problems related to high cancellation, late shipment, bad seller services, seller abuse and tiering of sellers to ensure good purchasing
• Collaborate with global teams to drive key metric improvements in areas related to onboarding KYB/KYC processes, and policy education

Qualifications
Who We're Looking For

• 5+ years of professional experience in consumer product safety, compliance or regulatory research fields
• 3+ years management experience managing medium to large teams
• Great research and investigation skills, able to discover the unknown
• Experience with KYC/KYC processes and identity verification processes
• Experience using data and metrics to measure impact and determine improvements
• Experience with root cause analysis and driving mitigation strategies based on known gaps
• Experience acting as a program manager and collaborating with XFN teams to drive end results
• Demonstrated past success working in a matrix environment and ability to influence key stakeholders

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at kara.lawler@bytedance.com
Job Information
The base salary range for this position in the selected city is $113777 - $270000 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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