Senior Program Analyst - ECO
Full Time
Remote
$38,145 - $70,625 a year
Posted
Job description
Overview:
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities:
Education:
Clearance:
Location:
Are you a
Senior
Program Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
- The Problem Manager assigns problem work roles, ensuring priorities, methods, deadlines and quality of service have been met
- Delivers the highest level of customer service and thorough analysis for critical and high priority problems
- Collect data and gather information from various resources on the application, operating system, network, system, or database that experienced a Problem to understand, analyses, and then document the root cause(s)
- Manage the development and delivery of software utilizing multiple development and database tools and technologies
- Perform sound research and analysis to identify customer requirements, identifies information gaps and requests for information, obtains required information to meet customer and leadership expectations
- Take appropriate actions within the specified timeframes as defined in applicable policies, directives, regulations, guidelines and service level agreements to address the customers’ needs
- Serve as a problem facilitator and advisor to system owners that, identifies trends and areas where additional support may be needed
- Maintain current knowledge on Problem Management policies, directives, and desktop procedures, to answer customer inquiries, execute the tasks associated with problem management in a timely manner, and determining when major problems or issues require supervisory decisions
- Must have experience as a problem solver with a proven track record
- Must have Experience planning, coordinating, and providing leadership throughout the Root Cause analysis process
- Must have experience documenting and make recommendations to prevent critical IT service interruptions that impact the enterprise
- Must have experience collaborating with inter-service, inter-agency, and commercial vendor subject matter experts from a variety of technical competencies
- Experience tracking installation and integration of systems fixes, updates, patches, and enhancements ensuring systems and network availability and functionality
- Must have experience assessing the technical expertise necessary to understand a given problem, gathers the technical subject experts, and leads the efforts for researching, evaluating, diagnosing, Problems causes, and provides corrective actions
- Experience identifying alternate approaches to problem resolutions; frequently modifies and adapts precedent solutions to unique requirements to solve a wide variety of highly complex network and system related problems, suggests alternative means of meeting operational requirements through known workarounds
- Must have experience communicating regularly through face-to-face, e-mail, online collaboration, video conference, and telephonic methods with customers, IT professionals, vendors, and all levels of management and agency officials to identify roles, problems to be solved, actionable events, resolution goals, and expected service levels
Education:
- Bachelor’s Degree in computer science, electronics engineering or other engineering or technical discipline is required, plus 10 years of experience
- Eight (8) additional years of relevant experience may be substituted for degree with a total of 18 years
Clearance:
- Moderate: Tier 2S (Standard MBI)
Location:
- 100% Remote, USA
- Monday - Friday (8:00 AM- 4:30 PM CST Time)
Pay Range:
- The pay for this position ranges from$38,145 to $70,625
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
- Also, certain positions are eligible for additional forms of compensation, such as bonuses
- TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/
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