Job description
People Drive Our SuccessAre you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Answers direct incoming telephone calls in accordance with the Call Center phone application and calls related to account services, online banking, mobile banking, and telephone banking. Responsible for telephone banking and online banking, implementation, maintenance and transaction processing.
ESSENTIAL FUNCTIONS
1. Answer and direct incoming telephone calls in a timely, professional and courteous manner. Provide quality service and prompt response to all callers.
2. Identify callers’ needs and respond by providing general information or transfer the call to the appropriate area, department or individual within the Bank as appropriate.
3. Lead and support other employees performing similar duties. Manages more complex customer calls/issues and concerns.
4. Provide customer service support for telephone banking customers and service set up.
5. Serves as back-up to supervisor in performing various duties.
6. Answer all inquiries regarding the Bank’s service/product promotions and advertisements.
7. Answer inquiries regarding any business emergency situation, e.g. power outage, natural disaster.
8. Ensure customer inquiries and/or complaints are responded to promptly and with courtesy.
9. Follow established procedures to report or escalate a customer complaint to the appropriate area.
10. Process online banking applications and provide customer service support for online banking customers.
11. Review and process the mobile deposits and perform any necessary account entry.
12. Respond to email inquiries promptly and courteously.
13. Process new account applications submitted via bank website and support the related inquires.
14. Maintain appropriate Call Center records and logs.
15. Perform clerical functions as required.
QUALIFICATIONS
- Education: High school diploma or equivalent. College degree preferred but not mandatory.
- Experience: Minimum four years of customer services experience. Minimum two years of online banking system experience. Minimum four years of banking services and operations experience.
- Skills/Ability: Excellent problem solving and troubleshooting skills required. Ability to work in a team-oriented environment; demonstrated ability to provide good customer service. Strong verbal and written communication skills. Excellent motivational skills. Bilingual in Mandarin and/or Cantonese plus. PC proficiency including Excel and Word. Comfortable working a schedule that may fall outside standard 8:30 a.m. to 5:30 p.m. hours.
$22.00 - $24.00 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the EEO is the Law poster in English. Poster- English
Click here to view the EEO is the Law supplement in English.Supplement- English
Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish
Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish
点击这里查看EEO是法律海报的中文Poster- Chinese
点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese
Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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