LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF VETERANS SERVICES, ADMINISTRATION / CEMETERY OPERATIONS DIVISION, DAVIDSON COUNTY

Education and Experience: Minimum one year of full time college credit.

Substitution of Experience for Education: Military Pay Grade of E-4 or above; honorably discharged.

Necessary Special Qualifications:

Applicants for this class must:

1. Possess a valid motor vehicle's operator license.

2. Be accredited by the General Counsel of the Veterans' Administration within 12 months of employment.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Summary: Under immediate supervision, is responsible for professional veteran's benefits representation work of routine difficulty; and performs related work as required.

Distinguishing Features: This is the entry class in the Veterans' Resource Coordinator*. An employee in this class learns to perform veteran's benefits representation work by aiding veterans and their dependents in filing for and obtaining benefits. This class differs from that of Veterans' Resource Coordinator 2* in that an incumbent of the latter performs at the working level under general supervision.

• An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Evaluating Information to Determine Compliance with Standards:
1. Learns how to evaluate Veterans Administration decisions and determine if further actions need.

Making Decisions and Solving Problems:
1. Learns to read and interpret appropriate laws and regulations in the Code of Federal Regulations 38 and the Tennessee Code Annotated.
2. Learns how to advise the claimant of available options under the appropriate laws and regulations in accordance with the Code of Federal Regulations 38 and the Tennessee Code Annotated.

Monitor Processes, Materials or Surroundings:
1. Learns to read and understand documents such as DD214s, medical records, personnel files and other relevant documents.
2. Processes and interprets Veterans Administration decisions and determinations the claimant receives.

Processing Information:
1. Obtains and compiles all relevant information in accordance with applicable Code of Federal Regulations 38 or as directed by the competent authority into a complete and accurate claims package prior to submission for adjudication.

Interpreting the Meaning of Information for Others:
1. Reads, evaluates, and interprets correspondence/communication received from the Veterans Administration or competent authority and recommends appropriate action(s), as needed.

Assisting and Caring for Others:
1. Assists claimants/individuals in obtaining all benefits that they are entitled to under state and federal law.
2. Provides appropriate guidance to available services from other local, state and federal agencies

Communicating with Persons Outside of the Organization:
1. Communicates effectively with state and federal agencies to gather and/or provide information.
2. Communicates with the public on a day to day basis to provide exceptional customer service.

Developing and Building Teams:
1. Works independently and as a team member to promote trust, respect, and to achieve organizational goals.

Communicating with Supervisors, Peers, or Subordinates:
1. Communicates effectively with supervisors and co workers to exchange information.

Establishing and Maintaining Interpersonal Relationships:
1. Establishes and maintains good working relationships inside and outside the agency by exhibiting a friendly demeanor, offering assistance, providing feedback and showing respect.

Training and Teaching Others:
1. Provides training to veterans groups and other outside agencies; e.g. nursing homes and assisted living facilities under the direction of the training officer/supervisor.
2. Participates in all training events as directed by the department training officer/supervisor.

Getting Information:
1. Interviews claimants by utilizing all communication sources.
2. Verifies information from all sources, utilizing veterans’ information systems, and governmental agencies.
3. Opens, reads, and responds to emails on a daily basis.

Estimating the Quantifiable Characteristics of Products, Events or Information:
1. Properly prepares for outreaches according to the audience and materials needed as directed by the supervisor.

Performing Administrative Activities:
1. Practices efficient, accountable processes through established inventory controls as directed by supervisor to be a responsible steward of state resources.
2. Reads, completes, and understands agency reports, as directed.
3. Prioritizes work load to accomplish necessary daily tasks.
4. Performs day to day administrative functions including time, attendance, and travel.

Operating Vehicles, Mechanized Devices or Equipment:
1. Utilizes vehicle to travel to assigned counties on a regular basis to inform and assist veterans, dependents, county service officers and post service officers concerning benefits

Competencies:
1. Time Management
2. Compassion
3. Customer Focus
4. Listening
5. Functional/Technical Competencies
6. Learning on the Fly
7. Priority Setting
8. Organizational Agility

Knowledge:
1.Customer & Personal Service
2. Education and Training
3. Law and Government
4. Clerical

Skills:
1. Active Learning
2. Active Listening
3. Critical Thinking
4. Mathematics
5. Reading Comprehension
6. Speaking
7. Writing
8. Social Coordination
9. Instructing
10. Service Orientation
11. Social Perceptiveness
12. Complex Problem Solving
13. Time Management

Abilities:
1. Written Expression
2. Written Comprehension
3. Problem Sensitivity
4. Oral Expression
5. Oral Comprehension
6. Speech Clarity
7. Speech Recognition
8. Deductive Reasoning
9. Inductive Reasoning
10. Number Facility
11. Selective Attention
12. Time Sharing
13.Auditory Attention

1. Computer
2. Fax Machine
3. Copier/Printer/Scanner
4. Telephone