Job Requirements

JOB SUMMARY:Directs and executes sales and marketing and e-commerce strategiesfor the Leisure, SMERF, Tours, Association and Convention segments for the Homewood Suites by Hilton Syracuse/Liverpool, Hampton Inn & Suites Syracuse North, Tru by Hilton Syracuse North, Super 8 Liverpool Syracuse North Airport, Comfort Inn & Suites Watertown/1000 Islands, Hampton Inn Watertown in order to maximize hotel profitability while maintaining highest standard of guest and client satisfaction.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

General

• Develops new leisure, SMERF, Tours, Association and Convention accounts and bookings through outside sales calls, cold calls, prospecting, tele-prospecting and site tours; maintains existing accounts through outside maintenance calls, site tours and frequent communication via phone calls, email, and mail

• Assists in executing marketing and e-commerce strategies for all properties

• Update websites as needed, ensuring to promote hotels' best online image

• Assists Regional Director of Sales in prospecting, telemarketing, and researching of corporate accounts as needed

• Maintains relationships with brand and national sales teams to help achieve property goals

• Responsible to ensure the department has all supplies, forms, sales kits and sales collateral necessary to perform all functions, keeps an inventory of and orders all necessary sales materials

• Completes all RFP's, sales leads and qualifiers timely and as necessary

• Responsible to submit required paperwork, reports and logs timely and as necessary

• Responsible to update and communicate all required account and group information is sales tracking system

• Responsible to create and update rate agreements and contracts as needed

• Develops relationships with local contacts and attends regular networking and organization/industry events

• Attends weekly revenue and sales meetings; works with all departments daily to execute best strategy for achieving and exceeding sales goals

• Prepares and plans to discuss pertinent corporate sales and group sales information with all operational staff

• Prepares annual Sales and marketing plan for review

• Promotes an I AM SALES culture to ensure all members of the hotel teams are actively engaged in being part of the hotel sales strategy

Other Duties

• Any and all duties as assigned by Ownership Group

PERFORMANCE STANDARDS:

• Display a positive and professional attitude when working with co-workers, managers, and GUESTS!
• Meets or exceeds all revenue goals by incorporating a strategic combination of sales tasks including: on-property appointments, property tours; outside sales calls; tele-prospecting and email communications; organization/industry meeting and events
• Promotes a service oriented culture with each and every guest and team member to ensure a perfect stay for our guests
• Communicates regularly with all departments in hotel to maintain the highest standard of guest satisfaction; responsible to communicate any issues regarding employees, guests, and department to General Managers
• Participates in, and attends the following as needed: staff outings, department meetings, staff meetings, corporate training and/or conferences

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities

Work Experience

QUALIFICATIONS:To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner. The individual must be able to communicate effectively with coworkers and guests and have a neat appearance to represent hotel positively with guests. The individual must be punctual, have a good attendance record, and have reliable means of transportation to work.

REQUIRED EDUCATION/WORK EXPERIENCE:

• High School diploma or equivalent

• 2 years previous sales experience in Hotel Industry or other related field

PREFERRED EDUCATION/WORK EXPERIENCE:

• Associates Degree in Hospitality, Business Administration or related field
• 3 years previous sales experience in Hotel Industry

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Promotions

Training and Development

Paid Holidays

Paid Time Off

Employee Discount

DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.