Job description

This position, based in nashville Tn, reports directly to Regional Operations Manager and Senior VP of Sales and Operations.

Day Time Responsibilities (est. 60% of responsibilities/time spent)

 Roll out Trash Fairies service to new properties

 Deliver Trash Fairies trash bins to properties (may include collection/storage of trash

bins from a former service provider)

 Manage and secure storage of trash bin and roll cart inventory (Trash Fairies trash

bins are for residents’ use; roll carts are for Trash Fairies’ service)

 Promptly attend to customer service issues and implement quality control (e.g., adding

“hot doors” to WAND app, courier coaching, etc.)

 Under direction/guidance, de-escalate and resolve all customer

service issues, working respectfully and efficiently w/ property managers (and

residents, when necessary)

 Visit customer/property sites regularly and as needed to ensure that couriers have

everything that they need to be successful pickups

 Make sure that you have back-up plans in place for courier no-show situations

 Assist Manager with customer/property visits, delivery of trash cans and

magnets, etc.

 Maintain Trash Fairies vehicle service needs, and drive it carefully

 Additional duties as assigned/necessary to get the job done

Nightly Responsibilities (Assistant/Area Manager) (est. 40% of

responsibilities/time spent)

 Assist Matt Harrison with all nighttime duties and operations in assigned territory

 Fill in and cover shifts as needed

 Manage a team of area couriers

 Promptly attend to customer service issues and implement quality control measures

 De-escalate and resolve all customer/property service issues, properly and efficiently,

with property managers (and residents, when necessary)

 Monitor courier check-in app (the WAND app) to make sure couriers in assigned

territory are checked in and on-time each night and that they check out promptly after

completion of their route for courier monitoring and for payroll purposes

 Make/take phone calls from couriers and handle issues that arise (usually from 7pm to

10pm on pickup nights)

 Coordinate with backup couriers as needed to ensure that pickup routes are covered

for couriers who take days off (or are as “no show”)

 Implement quality control back-sweeps and/or fill in where needed to assure no gap in

Trash Fairies’ service

 Additional duties as assigned/necessary to get the job done

Overnight Travel

 There will be some overnight travel to other sites/ states involved in your assigned

territory outside of the nashville Tn area as needed (e.g.,

property roll outs, problem solving, Trash Fairies’ bin delivery, etc.) and directed by

Matt Harrison . Trash Fairies to pay for reasonable meals and company-related travel

expenses.

FULL-TIME AT-WILL POSITION

- W-2 employee, $40,000 to 45,000 per year salary, plus potential Quarterly Bonus performance-based

bonuses (from $250-$750 per quarter).

- Current Benefits: After 60 days in full-time position

 2 weeks paid time off per year not to conflict with new property roll outs, scheduled

ahead of time.

 Trash Fairies health/dental/vision company insurance policy provided/ individual

(currently paid 100% by Trash Fairies for the employee only). Note: addition of

immediate family members to the policy is available at 100% cost to the employee

 Trash Fairies work vehicle to drive as needed for work purposes (and minor personal

use as well)

 Company credit card for Trash Fairies expenses only (e.g., Trash Fairies’ vehicle

gas/maintenance, reasonable travel meals, company-related travel expenses, etc.)

 Simple IRA program with 3% max company match

 Company cell phone / company computer

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 10 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Assistant Manager: 2 years (Preferred)

Work Location: Multiple Locations

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