Title: Coordinator, Client Services Health Equipment Loan Program (HELP)

Employee Working Location: Office/In-person (Prince George, BC)

Employee status: Permanent Full-Time

Salary band: ($42,473 - $53,091 / year) OR ($23.34 - $29.17/ hour)

The CRC also offers:

• Vacation, paid holidays, life and mental health wellness days
• Benefits and Advantages Health, Dental & Vision, 100% employer paid
• Registered Pension Plan with Employer contribution
• Group Registered Retirement Savings Plan
• Employee Assistance Program (EAP) for employees that include: professional counseling and online wellbeing resources, support for family, financial, career and legal issues and more
• Access to e-learning platforms

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 is seeking a Coordinator, Client Services for the Health Equipment Loans Programs (HELP).

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will work will collaborate with the Manager, Client Services, HELP to support volunteers and staff to provide high-quality service to HELP clients. The Coordinator ensures effective volunteer management practices are implemented throughout the assigned geographic area of Northern BC & Yukon and assists in the promotion of service to the public.

As a Coordinator, Client Services you will:

• Ensure that client services objectives and targets are met; monitor program delivery to ensure high-performance standards and quality control.
• Recruit, train, mentor, supervise and support staff in Client Service Support.
• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
• Develop and implement volunteer retention and engagement activities; Experience Engagement regarding volunteer requirements necessary to achieve program objectives.
• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
• Contribute to and recommend modifications to systems designed to streamline, better secure or otherwise improve service delivery.
• Participate in area HELP Operations Team (HOT), liaising with Equipment Supply and Partner Services colleagues.
• Track financial donations on a site-by-site basis, advising on progress to target and initiating corrective action when required.

What we are looking for:

• Completion of a two (2) year post-secondary diploma with a concentration in a related field
• Minimum of two year of experience managing employees and volunteers, in a service-oriented capacity, or an equivalent combination of education and experience
• Excellent written and verbal communications skills in English
• Proficient in MS Office suite
• Strong interpersonal skills
• Collaborative approach to finding solutions
• Ability to influence and lead others; Proven ability in managing and coaching employees
• Proven customer-service orientation
• Ability to be flexible and manage multiple priorities in a fast-paced environment
• Valid Provincial Class 5 driver’s licence
• Current First Aid Certification, or willingness to take training

Assets:

• Fluency in French
• Knowledge and experience working in health programs
• Experience working with a diverse population, and an understanding of cultural issues

Working conditions:

• Frequent travel around the region
• Occasional work during non-traditional work hours
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• This position requires a satisfactory driver’s abstract.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

#BCHELP