At UpStream we believe good health is a state of independence where each person has the capacity to live a long, happy, and active life. We aim to deliver the type of care our members need to regain and maintain their independence by delivering effective, efficient, and sustainable care. We are a growing company and are excited to invite caring, detailed, and team-oriented people to join our team.

How you’ll help:

This is not your typical healthcare position. If you are looking for an opportunity to expand the way you care for patients and join a team of proactive providers, this may be just the job for you. We are a growing company and are excited to invite caring, detailed, and patient-centric healthcare professionals to join our clinical teams. The Health Concierge will work closely with a Clinical Pharmacist Practitioner and Coordinating Registered Nurse to care for our patients.

As a Health Concierge, you will serve as a patient advocate and be a liaison to help manage and improve patient outcomes. An ideal candidate is a critical-thinker who is highly organized, patient-centric, and self-driven. Our Health Concierges are on the phone with patients throughout the day. They know how to build relationships by asking thoughtful questions and utilizing effective listening skills. They are responsible for clearly documenting patient interactions within Electronic Medical Record Systems (EMR) and company documents, so strong interpersonal, computer, and communication skills are needed.

This position requires confidentiality, discretion, and exceptional customer service.

What you’ll do:

• Maintenance of therapeutic goal records for chronic care patients
• Prepare provider summaries for the PharmD to review prior to the patient’s appointment
• Call patients for appointment reminders and follow-up assessments
• Documentation of intervention and care plan within the Electronic Medical Record (EMR) software
• Prepare full prescriber list for each patient
• Record patient's primary and secondary pharmacy insurance
• Assessment of potential coupon, voucher or other discounts available to the patient for medications
• Coordinate medication alignment as instructed by pharmacist as well as preparation of dispensing history
• Monitoring for and notification of emergent or new prescriptions
• Management of patient relationship in collaboration with clinical team, including frequent telephone interaction with patients
• Other associated tasks that may arise from time to time at the instruction of the Clinical Pharmacist Practitioner

Requirements:

• Active Clinical Certification such as Registered Medical Assistant (RMA), Certified Medical Assistant (CMA), or Licensed Practical Nurse (LPN) is required
• Basic medical terminology
• Excellent customer service skills
• Ability to maintain a positive attitude and connect with patients
• Must be able to work independently and interdependently within a team
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Attention to detail
• Previous experience in primary care or other clinically related field
• Must be self-motivated and willing to adapt to changing processes
• Electronic Medical Records (EMR) software experience – multiple preferred
• Comfortable using Microsoft 365, Word, Excel, and Outlook
• High school diploma or equivalent

Must reside in North Carolina to be considered.

This is a full time role working Monday – Friday between 8:00 am - 5:00 pm.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Keywords: MA, CMA, RMA, LPN, LVN, Healthcare, Population Health, Medical Assistant